Refund policy

Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at izzi@thetuesdeehouse.com. Please note that returns will need to be sent to the following address: 13 Cornerstone Way, Irmo, SC 29063.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at izzi@thetuesdeehouse.com.

Food purchases

Because our confections are made fresh in small batches, all food purchases are final and non-refundable. This applies to every marshmallow, caramel, and edible gift set. Housewares and other non-food items follow the 30-day policy above.

Shipping and melting

We pack every order with care so it arrives the way we made it. Once a package is with the carrier, though, delivery timing and weather are out of our hands, and confections can soften or melt in transit. We can't offer refunds or replacements for melting caused by shipping delays.

To give your order the best chance, please bring your package inside as soon as it arrives and store it somewhere cool and dry.

Damaged or incorrect items

If something arrives broken or it isn't what you ordered, email izzi@thetuesdeehouse.com right away with a photo, and we'll work it out with you.